Shipping and Delivery

What are the standard shipping and delivery times for my package?

We strive to pack and ship your order as quickly as possible, usually within 1–2 business days. Delivery typically takes place within 3–5 business days.

⚠️ Please note: Severe weather conditions, public holidays, peak seasons, and incorrect delivery information may cause shipping delays.

Where will my order be shipped from?

Orders may be shipped, depending on availability, from:

Central warehouse, Turin
Retail stores located throughout Italy

The shipping location of your order may affect the carrier used and the delivery time. For this reason, you may receive your order in multiple shipments. Don’t worry — you’ll receive all the details via email.

How much does shipping cost?

Shipping is free for orders equal to or over €99.00 only for Italy e Europe.

For orders below €99.00, the shipping costs are as follows: €7.00 within Italy, €9.90 within Europe.

For USA the shipping cost is €24.90.

Which countries do you ship to?

We ship to and accept returns from the following countries:

European Union: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
United States: We also ship to and accept returns from the U.S.

Excluded areas: Duty-free zones (such as Livigno, Campione d’Italia, the Channel Islands, Gibraltar, the Canary Islands, Vatican City, etc.) and any countries not listed above.

Shipping to P.O. boxes, post offices, hotels, or similar organizations is restricted, unless the recipient is employed at the location.

Orders with these types of addresses will be automatically cancelled.

Can I request delivery to a pick-up point/locker/post office?

Order delivery is only available to private addresses or workplaces.

It is not possible to request delivery to pick-up points, lockers, or post offices, whether public or private, as this option is not available at checkout.

Some products on the website are shipped from physical stores. How does it work?

Orders placed on our website may also be shipped from our physical stores in Italy.

The only difference between an order shipped from our warehouse and one shipped from a store is the presence of a sales receipt issued by the store.

Thanks to this receipt, you can go to one of our stores in Italy to request an exchange, following the instructions on the receipt itself.

⚠ Products exchanged in-store can no longer be returned online.

⚠ It is not possible to know in advance where a product or order will be shipped from.

Which courier will deliver my order?

The courier in charge of the delivery is assigned based on the shipping origin and the destination of the order.

We work with the following couriers:

SDA Express Courier SPA
GLS Italy
BRT Corriere Espresso
TNT Express (currently transitioning to FedEx)
DHL International

Can I pick up my order in store?

Picking up your order in store is easy!

1️⃣ Add the item to your cart.

2️⃣ Before checkout, select the ‘Pickup’ option under ‘Delivery Method’.

3️⃣ If the option is available for the selected items, you’ll be able to confirm in-store pickup.

⚠ The in-store pickup service is only available at participating stores in Italy.

How can I track my order?

You have three options to track your shipment:

1️⃣ Via email: use the link provided in your shipping confirmation email.

2️⃣ From your Account Area: if you have an account, you can monitor the shipment directly from your profile.

3️⃣ By clicking here.